A Social Wall allows you to manage and display the content collected on Twitter and/or Instagram with the hashtag being monitored.
Whether the content on the Social Wall is being moderated or not (these options are configurable), you will be able to publish or unpublish content from the monitoring, so you can choose what to show publicly on the Social Wall.
Below, we explain how to moderate the content.
2. Step by step.
2.1. Content management.
All the Social Walls set up with Cool Tabs are associated with one or more monitoring (one for each Instagram and/or Twitter hashtag monitored). To moderate the content of each of them, go to the main list of 'Your campaigns' and click on the 'Moderate' section of the Social Wall.
Once inside the section, you will see the content management screen.
If the Social Wall is associated with a hashtag on Twitter and another on Instagram, a tab will appear for content management on each social network.
2.1.1. Content management on Twitter.
Below, you can see the filters available to filter content on Twitter.
You can filter by search terms, date, language, exclude users, or set to include only the posts of the user or users you specify. You can also set filters to show only tweets with links, photos, or videos, original tweets, retweets, exclude replies, or show only replies.
2.1.2. Content management on Instagram.
Below, you can see the filters available to filter content on Instagram.
You can filter by search terms, date, language, exclude users, or set to include only the posts of the user or users you specify.
Within this screen, you can apply all the filters you need, in order to find content. You can save all the filters you need and view the report whenever you want.
In addition, you can filter the monitoring by pending content. You only have to activate the checkbox that shows the content status as 'Pending' and click on the 'Filter' button.
Just below the filter section, all the content that has been registered with the monitored hashtag, on the established dates, will appear.
The information returned by Twitter for a tweet is as follows:
- Nickname of the user
- Text of the publication
- Number of retweets
- Number of favorites
- Number of followers
- Hashtags used
In addition, in the 'Actions' column, you will find the direct link to the publication (provided that the user has a public profile). Click on the social network icon to view the publication on Twitter or Instagram.
2.2. Social Wall with Moderated Content.
When a Social Wall has moderated content, all publications will be pending moderation. In the public panel of the Social Wall, only the content that you expressly approve will be shown.
You can identify the status of the publication in the 'Status' column. When it is pending moderation, it is shown in gray, as in the image below.
To approve the content:
- Click on the check icon to publish it. The icon will be marked in green, which means that the post is now displayed in the Social Wall panel.
- Click on the cross icon to unpublish it. The icon will be marked in red, which indicates that this content is unpublished and does not appear in the panel.
You can also delete the content you want by selecting it and using the corresponding button at the bottom of the page.
2.3. Multiple moderation.
You can perform a multiple moderation of all the content, selecting one by one the publications you want or simply checking the generic checkbox, as shown in the following image.
Once selected, you can publish/unpublish all content simultaneously. Just select the different items you want to publish/unpublish and use the corresponding buttons below.
3. Other specifications.
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