1. Introduction.
To run a sweepstake on Facebook or Instagram with the Facebook Sweepstakes and Instagram Sweepstakes apps, you need to link your profile and accept permissions. Without them, the social network won't allow us to access the sweepstakes posts or collect participants' entries so you can select a winner.
Access to Instagram account data is done through Facebook. So, for both Instagram and Facebook sweepstakes, you'll need to link a Facebook account.
If you don't accept the permissions or don't link the profile correctly, you won't be able to find it when creating your sweepstake. Here's what to do if this happens to you.
2. Step by step.
1) Go to your Cool Tabs profile: https://www.cool-tabs.com/my/plan.
2) Click on Settings > Connected identities.
3a) If you've already linked a profile, you'll see all the social profiles linked to your account. Click on Update permissions.
Clicking on Update permissions will redirect you to Facebook, where a dialog box will open to accept permissions.
3b) If you don't have any linked profiles yet, click on Add profile and then on Facebook.
4) Click on Edit access. If you click on Continue as XXXX instead, you won't be able to configure the profiles.
5) Select the permissions you're going to give the platform.
Cool Tabs may not work properly if you uncheck any of these permissions, so we recommend checking all of them. If in doubt, click Deselect all and then Select all to re-check every option and make sure none is left unchecked by mistake. You can always come back to this screen later to edit them.
6) Close the dialog box and click on Continue as XXX.
Once the linking process is complete, your profile will be correctly associated and you'll be able to use the sweepstakes apps to run your sweepstake on Instagram or Facebook.
Link Instagram accounts
When linking an Instagram account, make sure to also check the fanpage associated with that profile. If you don't check the fanpage, you won't be able to run the sweepstake. That's why, when in doubt, we recommend checking all the permissions: this ensures you include every Instagram profile you want to link along with its associated fanpage.
3. Other specifications.
Sweepstakes on Facebook or Instagram can only be run on business profiles. Additionally, for Instagram sweepstakes, the profile must be linked to a Facebook Business Manager.
If you have any questions during the process, contact us at help@cool-tabs.com.
4. Related content.
How to create sweepstakes on Instagram and select winners.
How to create sweepstakes on Facebook and select winners.
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