Sometimes, when you create a sweepstake on Instagram, whether it's an organic post or a promoted one, the number of comments you get on Cool Tabs doesn't match the number of comments it shows on Instagram. This can happen for two reasons:
1) There is a promoted post associated with that post.
If you have invested in advertising, creating an Ads campaign, to get more reach on the sweepstakes post, the number of comments shown on Instagram is the sum of comments on the organic post plus those on the sponsored post.
For example, if Instagram indicates that there are 100 comments in total, but Cool Tabs only shows 80, this means that the rest have been made in the promoted post. In this case, the best you can do is to use our 'Multiplatform Sweepstakes' app to choose the winner among the comments made in both posts.
2) There are comments which are answers to the comments made in the post (sub-replies).
The number of comments that Instagram shows reflect the total amount (comments + answers). The Instagram/Facebook However, the Facebook and Instagram API does not allow to collect all nested replies (only on some levels).
Due to this limitation, sometimes, we will not be able to provide you with all the responses.
Related content
How to Create a Direct Sweepstake on Instagram and Choose the Winners >>
How to Create a Multiplatform Sweepstake >>
How to Create an Instagram Sweepstake from a Promoted Post >>
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