Participations management: differences between reject and delete entries

1. Introduction.

2. Step by step.

2.1. Differences between rejecting and deleting an entry.

2.1.1. Reject an entry.

2.1.2. Delete an entry.

2.2. Where to reject or delete entries.

3. Other specifications.

4. Related content.

1. Introduction.

When you set up your campaign with Cool Tabs, you have the option to make participations visible as they are submitted. This usually happens in user-generated content contests (photos, video...), which also typically include a voting period.

Even when participations are public, you can manage them by moderating entries before or after they become visible.

Pre-moderation is advisable in content contests, where it is important to check that entries meet the requirements and that the content is not inappropriate.

When moderating a user's entry, there is often confusion between two available actions: rejecting and deleting an entry. Below, we explain what each action involves and what consequences it has for the user and the campaign.

2. Step by step.

2.1. Differences between rejecting and deleting an entry.

2.1.1. Reject an entry.

When you reject an entry:

• The user cannot be chosen as a winner with that entry.

• The entry is hidden. If you have the public participation list enabled, it will no longer appear there.

• It still counts towards the participation limit per user. If the campaign only allows one entry per person, that user will not be able to participate again, because their entry already exists in the contest, even though it is hidden.

If you want the user to be able to participate again, do not reject the entry, delete it instead.

2.1.2. Delete an entry.

When you delete an entry:

• It is permanently removed from the participation list, with no record left behind.

• It does not count towards the participation limit, so the user will be able to participate again in the campaign without any problem.

When is it appropriate to delete an entry? The most common case is when the participant themselves asks to remove the photo or video they uploaded because it was a mistake and they want to submit a different one.

If you do not want the user to be able to participate again, do not delete the entry, reject it instead.

2.2. Where to reject or delete entries.

Participation management is done from the 'Leads' section of your campaign. You can access it from the main campaign list.

Once there, you will have access to the list of participations.

To reject an entry, click the X symbol in the 'Status' column.

You can reverse the process and re-accept an entry at any time by clicking the tick symbol. The entry will count again for the draw and, if the participation list is public, it will become visible again for everyone.

If you want to delete it, click the trash icon in the 'Actions' column.

3. Other specifications.

Here is a quick reminder of where to activate the options to make participations public and to moderate them:

1. Make participations visible/public: 'Participations' section > 'Entries list' tab.

2. Moderate participations: 'Participations' section > 'Advanced' tab.

If you have any questions, contact us at help@cool-tabs.com.

4. Related content.

How to configure moderated Instant Wins.

How to configure a campaign with moderation.