Cool Tabs allows you to create different types of CX questionnaires, such as satisfaction surveys, NPS..., to obtain valuable information about your brand, products, and services. Collect data and use it to create personalized actions to build loyalty and retain your customers. All in a simple and fast way.
2. Types of CX surveys.
2.1. Net Promoter Score (NPS).
The NPS is an indicator that allows you to measure the level of loyalty. Setting up an NPS survey will let you know the probability that a user or customer will recommend your brand, products, or services to someone else.
To do this, you must ask a simple question, which may vary slightly in its formulation: How likely is it that you would recommend us to a friend?
Participants are asked to respond by selecting a number between 1 and 10, with 1 being "not at all likely" to recommend and 10 being "very likely".
When configuring your survey, you must select 'Custom rating from 0 and N' as the answer option.
Configure your own NPS survey, to measure the degree of loyalty of your customers, from our preconfigured template, which you can edit and customize to suit your brand.
2.2. Customer Satisfaction Survey (CSAT).
The CSAT is an indicator that allows you to measure the level of customer satisfaction. Setting up a CSAT survey will be very useful to evaluate your customers' experience and identify areas for improvement.
It is calculated by asking a question such as: What is your level of satisfaction with the service received? The customer should rate it on a scale of 1 to 5, with 1 being "very dissatisfied" and 5 being "very satisfied".
Configure your own CSAT survey, to measure the level of satisfaction, from our preconfigured template, which you can edit and customize to suit your brand.
2.3. Other surveys.
You can set up surveys such as Trial Experience, to evaluate how the purchase experience is going, use, etc., and include visual elements such as ratings with emojis or stars.
In addition, you can include other types of questions to obtain more information:
- Textual, for the participant to expand on the information or justify his or her assessment.
- One answer to choose from several options
- Multiple answers
- Order answers according to preferences
3. Other specifications.
The templates are available for Gold and Diamond plan users.
If you have any questions, please contact us at email@example.com.
4. Related content.