1. Introduction.
Have you detected fraudulent participation or one that does not comply with the conditions of participation? In Cool Tabs, we give you the possibility to manage and block users who participate, from different sources, in your campaigns. For whatever reason, if they have won in the past, do not meet the conditions of participation, if they have a fake profile..., you can add them to a blacklist to block them in all the sweepstakes you carry out, and they can not be winners.
2. Step by step.
You have two options to remove participants from the sweepstakes: remove them manually or block them automatically. Here are both ways.
2.1. Remove participants manually.
From the main page of your campaigns, access the list of participants. To do this, click on the 'Leads' icon.
Search for the participation you want to block. You can help yourself with the search filters. Click on the 'Reject' icon. This will reject the entry and the user will not be entered into the sweepstakes. Don't worry, the participant will not know this.
Differences between rejecting and deleting an entry.
2.2. Block participants automatically.
A more practical option, especially when you already have users on file that you do not want to enter the sweepstakes, is to set up your blacklist.
The blacklist allows you to manage the list of participants of your campaigns that you want to block. The participants that you include in it will be able to participate, but they will never be winners.
You will be able to block users from all types of sweepstakes and campaigns you run.
In addition, we will keep a record of the winners of all your campaigns, to avoid a user from being a winner more than once.
To add users to the blacklist, go to 'Your profile' > 'Participants Blacklist set up' > 'Set blacklist'.
There are several ways to block participants, depending on the type of sweepstakes.
2.2.1. Blocked emails.
In campaigns with an entry form, you can enter the emails of the users you want to avoid winning. You must enter them manually, separated by commas, spaces, or line breaks. Once you enter an email, the block will also apply to future campaigns.
To locate the email of a participant, access the list of participants. To do this, click on the 'Leads' section.
If you do not see the email column, click on 'Available columns' and select it. You will also get the email by downloading the participant's Excel. To do this, on the left sidebar, click on 'Download'.
Automatically, the emails of the winners of your previous campaigns or sweepstakes will be added to the blacklist.
2.2.2. Blocked Twitter profiles.
Enter the user nicknames of the participants of your Twitter sweepstakes that you want to exclude, separated by commas, spaces, or line breaks.
To locate an entrant's nickname, from the main page of your campaigns, access the list of sweepstakes participants. To do this, click on the 'Leads' section.
In addition, the Twitter users of the winners of your previous sweepstakes are automatically added to the blacklist.
2.2.3. Blocked Instagram profiles.
Enter the participant username of your Instagram sweepstakes that you want to exclude, separated by commas, spaces, or line breaks.
To locate an entrant's nickname, from the main page of your campaigns, access the list of sweepstakes participants. To do this, click on the 'Leads' section.
In addition, the winners of your previous sweepstakes are automatically added to the blacklist.
2.2.4. Blocked unique user identifiers (UID).
Each social network uses a series of unique identifiers to recognize each participant. If you include the identifiers, you will prevent those participants from being winners. This is another way for you to block.
To see the user ID, you must download the participant's Excel. To do this, on the left sidebar, click on 'Download'.
In addition, the UIDs of winners of your previous sweepstakes are automatically added to the blacklist.
Finally, click 'Save' to apply all changes.
2.2.5. Other options.
- Block by IP
- Block by ID number
3. Other specifications.
If you have any doubts or questions during the process, you can contact us at help@cool-tabs.com.
4. Related content.
How to select winners and obtain your Certificate of Validity.
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